Poème x S I L K L A U N D R Y

SHIPPING

We deliver to Canada with free express shipping on orders over 350 CAD. 

Orders are dispatched from our Montreal warehouse on business days and does not operate on weekends or public holidays. Once orders are processed and dispatched, allow 1-2 business days for express delivery, 3-9 business days for standard delivery.

A signature will be required upon delivery. 

Additional shipping information is available here.

RETURNS

We accept returns - but we ask that you consider your purchase.

If you receive an item that’s not quite right we can assist you with finding the right solution. As a business that is making considered decisions every day to be more accountable we encourage you to do the same. Frivolous purchasing with an intention to return is a habit we do not support, please remember that the process of returning carries an environmental cost to our planet.

We accept returns within 30 days from the date of order. 

To be eligible for a return, item(s) must meet the conditions of our returns policy available here.

Please note that you will be required to ship the item(s) to Montreal, Canada and you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and Silk Laundry does not cover the cost of return shipping.

Additional returns information is available here.

We accept the following payment methods: 
Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay and PayPal.

Buy now, pay later options available:
Afterpay and Klarna.

When selecting any third party payment options you will be directed to the merchant portal to log in. Once the transaction is complete you will be redirected back to Silk Laundry.