HOW TO RETURN
Click here to start your return.
Once your return has been approved, please fill out the Returns Form (sent with your original order) and return it with the item(s) carefully packed. This enables us to process your return as quickly as possible.
Return shipping labels will be supplied by Silk Laundry and will be sent to you by e-mail. Please print the return label and stick it to the package so that the barcode is visible. If kept in good condition, we encourage you to re-use the bag your order originally came in by well covering the original barcode with the new one for the return. We recommend tracking your return package when you drop it off at Canada Post as Silk Laundry does not accept liability for lost returns.
A return processing fee of $10.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges. Silk Laundry will pay the return processing fee for items being exchanged or store credited.
You will receive an e-mail notifying you when your return is complete. If the return is requested as a refund, you will be refunded the amount onto your original form of payment (original shipping charges and return processing fee deducted). If the return is requested as an exchange or store credit, the original shipping charges will not be credited.
Garments that are returned with signs of being worn, damaged or delivered to Silk Laundry outside the 7-day return period will be sent back to the original address.
RETURNS & EXCHANGES
At Silk Laundry we are very proud of our reputation for quality. However, if for any reason, you are not happy with the item(s) you've purchased online, Silk Laundry will be happy to offer a refund, an exchange or a store credit on full priced purchases where the goods are:
• Returned to us within the 7 days of receiving your order. Returns received after this period will not be accepted and will be shipped back to your address specified in the order.
• Returned in the original condition (clean, unworn, unwashed and with the original tags attached). Please ensure you are not wearing any perfume or lotion when trying on the garments.
• The return has been approved by Silk Laundry and is accompanied by your Returns Form (sent with your original order).
Refunds are offered on full-priced items only.
Sale items are eligible for exchange or store credit.
Refunds are automatically reversed onto the original form of payment i.e. PayPal account or credit card used.
Depending on your payment method and credit card provider, refunds may take 3-10 business days to appear on your bank statement.
The refunded amount will have original shipping charges and return processing fee deducted.
Any sale items are considered final sale unless deemed faulty. We kindly ask that you consider this before purchasing.
Please contact us at firstname.lastname@example.org if you have any concerns.