RETURNS POLICY

Review our Returns Policy to ensure your order is valid for a return.

RETURN PORTAL

Process your return through our online portal.

WHERE TO RETURN

Ship your item/s back to our warehouse or drop them off at a Silk Laundry store.

 

This policy applies to all purchases made online at silklaundry.ca. Please note that you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and Silk Laundry does not cover the cost of return shipping.

Please refer to our store return policy below for more information about in-store returns. 

Returns Policy

We accept returns within 30 days from the date of order.

All returns are subject to the following conditions:

  • Item/s are in original condition, unworn and unwashed
  • All tags are still in place and attached
  • Item/s have been purchased from silklaundry.com
  • Item/s are not marked as final sale

Any item/s that do not meet these conditions will not be valid for any return and will be returned to sender at the customers’ expense.

Refunds

Refunds will be credited back to the original form of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process. You will receive an email notification of the status of your refund once finalised. 

Please note if you paid import duties or taxes on an item and would like a credit invoice to provide to your customs office please contact customercare@silklaundry.com.

Exchanges

Direct exchanges are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.

Faulty/Damaged Returns

If you have received a faulty or damaged item please reach out to customercare@silklaundry.com.au with your order number, images showing the fault and a small description. 

Item(s) are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged. Silk is a very delicate fabric and should be handled with care, for more information on how to care for your Silk Laundry pieces see our care guide here.

Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of exchange, refund or credit note. 

Final Sale

Underwear, bralettes, face masks and all products marked with FINAL SALE have a strict no returns, exchange or refund policy, unless your item is deemed faulty. 

In-Store Returns

Full price items purchased in-store are eligible for a credit note or exchange only within 10 days of purchase date. Our stores do not offer refunds for change of mind purchases.

Garments must be in original condition, unworn, unwashed with all tags still in place and attached. 

ARCHIVES By Silk Laundry

All products marked as Archives By Silk Laundry are only eligible for a credit note or exchange.