COVID-19

Due to the current global situation please be aware that there may be a slight delay in usual delivery times. 

Canada Post remains fully operational and has implemented safety precautions to alleviate risk for both yourself and their delivery drivers at the time of delivery.

For international customers, DHL is continuing to operate during this time. 

Your patience and understanding during this time is greatly appreciated. Should you have any questions or concerns please don’t hesitate to contact our team for further assistance. 


Shipping

We deliver throughout Canada and Internationally.

All orders within Canada and the United States are dispatched via Canada Post. All International orders are shipped via DHL. All orders are processed within 24-48 hours and dispatched the following business day.

Silk Laundry endeavours for all orders to be delivered safe and sound in a timely manner, which means a signature is required on delivery of all orders. Please ensure you provide a contact number and correct delivery address in order to receive your package. 

Shipping Costs

We offer free standard shipping on all orders over $300. 

  • Canada-wide Express Shipping $15.00 or free on orders over $300
  • Delivery Time: 1-4 business days*
  • United States Express Shipping $30.00 or free on orders over $300
  • Delivery Time: 1-4 business days*
  • International Standard Shipping $50.00 or free on orders over $300
  • Delivery Time: 4-10 business days*

Tracking Your Order

Once your order has been dispatched, you will receive a shipment notification. This will include a tracking number so that you can track your order via the carriers website. 

If you are unable to find your tracking number, please contact our team at customercare@silklaundry.com.au

Customs, Duties and Taxes

Silk Laundry ships on a DDU (Delivery Duty Unpaid) basis and does not cover any customs, duties or taxes applied to orders. These additional costs are not included in our product prices or shipping fees and are at the receivers expense. For further information regarding payable customs, duties or taxes please check with your relevant customs authority. 

*Delivery times provided are an estimation only and can differ depending on your location.